Prof. Dr. Florian Siems
![Florian Siems](https://tu-dresden.de/bu/wirtschaft/bwl/marketing/ressourcen/bilder/mitarbeiter/FS_Bild5_2018_09_24.jpg/@@images/55ecbf0e-09e7-4aa2-adad-daf4688cad5a.jpeg)
Professor
NameMr Prof. Dr. Florian U. Siems
Send encrypted email via the SecureMail portal (for TUD external users only).
Research priorities
•Customer satisfaction
•Customer requirements life cycle management
•Customer integration management
•Internal marketing
•Customer communication
•Price communication / negotiations
•Marketing strategies
•Technology marketing
VITA
Univ.-Prof. Dr Florian U. Siems has held the Chair of Marketing at Technische Universität Dresden since 1 December 2013. His previous posts included RWTH Aachen University (university professorship in Technology and Service Marketing, 2012-2013; junior professorship in B2B Marketing funded by the "Excellence Initiative", 2008-2012), Salzburg University of Applied Sciences (professorship and headship of department of Marketing, 2005-2008), TU München (lecturer, 2003-2005) and University of Basel (research associate, 1998-2005, doctorate awarded with "summa cum laude", 2002). His thesis on the subject of "price perceptions of services“ received several awards, including the University of Basel's faculty prize and prizes of market research associations in Germany, Switzerland and Austria. Siems has also received awards for his commitment to teaching, including 3rd place in the 2012 cross-faculty teaching prize awarded by RWTH Aachen University and "Prize for Excellence in Teaching" (in the professor category), for the winter semester 2013/14, summer semester 2014 and winter semester 2014/15 awarded by the Faculty of Economics at TU Dresden. In addition to his activities at universities, Florian Siems has also been, and still is, involved in practical activities, for example as a consultant (employed: 1998-2005; self-employed: 2005-2008) and coach.
Publications Prof. Dr. Florian Siems
2015
-
Customer Integration – A Critical Case - Supported Observation of the Risk of a Marketing Trend , 2015, In: Journal of the Academy of Business & Economics. 15, p. 143-149, 7 p.Research output: Contribution to journal > Research article
-
Expertenstatement: Die Preisfestsetzung im Produktmanagement von Schweizer Unternehmen , 2015, Marketing Leadership Studie 2015. Status quo und Trends in Schweizer Unternehmen – Vom Solo zur Symphonie. Crossing Borders. p. 47Research output: Contribution to book/conference proceedings/anthology/report > Chapter in book/Anthology/Report
-
Expertenstatement: Die strategische Bedeutung des Marketing in Schweizer Unternehmen , 2015, Marketing Leadership Studie 2015. Status quo und Trends in Schweizer Unternehmen – Vom Solo zur Symphonie. Crossing Borders, Winterthur/Schweiz, S. 15.. p. 15Research output: Contribution to book/conference proceedings/anthology/report > Chapter in book/Anthology/Report
-
Poka Yoke für Dienstleistungen – Ein Ansatz zur Vermeidung von Kundenfehlern , 2015, Forum Dienstleistungsmanagement : Interaktive Wertschöpfung durch Dienstleistungen- Strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken. Bruhn, M. & Hadwich, K. (eds.). Gabler, p. 169-189, 21 p.Research output: Contribution to book/conference proceedings/anthology/report > Chapter in book/Anthology/Report
-
The Life Event Cycle as an Instrument of Rela tionship Management in SMEs: Theory, Results of an Empirical Investigation at a Health Club and Management Implications , 2015, In: International journal of entrepreneurial venturing : IJEV. 7, p. 251-265, 15 p.Research output: Contribution to journal > Research article
2014
-
Das Risiko der Integration des Kunden in den Erstellungsprozess bei Dienstleistungen. Theoretische Grundlagen und Konsequenzen für Kommunikation, Marketing und Unternehmensführung , 2014, Kommunikation in Change und Risk: Wirtschaftskommunikation unter Bedingungen von Wandel und Unsicherheiten. Stumpf, M. & Wehmeier, S. (eds.). Wiesbaden: Springer VS, p. 253-270, 18 p.Research output: Contribution to book/conference proceedings/anthology/report > Chapter in book/Anthology/Report
-
Expertenstatement: CRM – Hype oder nachhaltiger Trend , 2014, Swiss CRM 2014 – Einsatz und Trends in Schweizer Unternehmen. Winterthur/Schweiz, p. 13Research output: Contribution to book/conference proceedings/anthology/report > Chapter in book/Anthology/Report
-
Expertenstatement: Herausforderung für die Umsetzung von CRM-Initiativen , 2014, Swiss CRM 2014 – Einsatz und Trends in Schweizer Unternehmen. Winterthur/Schweiz, p. 16Research output: Contribution to book/conference proceedings/anthology/report > Chapter in book/Anthology/Report
-
Kunden im Bedarfslebenszyklus crossmedial begleiten: Möglichkeiten und Grenzen am Beispiel SBB , 2014, 14. Interdisziplinäres Symposium der Forschungskooperation Europäische Kulturen in der Wirtschaftskommunikation (EUKO 2014)Research output: Contribution to book/conference proceedings/anthology/report > Conference contribution
-
Managing relationships in interdisciplinary research projects - the HoQ experience , 2014, Conference Proceedings of the 13th International Science-to-Business Marketing Conference on Cross Organizational Value Creation. p. 202-211, 10 p.Electronic (full-text) versionResearch output: Contribution to book/conference proceedings/anthology/report > Conference contribution