FGMU's research activities focus on process-oriented analyzes to investigate the requirements, concepts and effects of the strategies for change management and zero-defect quality (Six Sigma). In the focus of all scientific and practice-oriented analyzes and implementation concepts are cause-and-effect relationships, designed and depicted in value drivers - success factors - value generators.

The FGMU has successfully completed a two-year research project "Value-oriented Quality Management" „Wertorientiertes Qualitätsmanagement (Wert-QM)“ funded by the Federal Ministry of Economics. The project includes a user guide and a demonstrator with web-based project software with cloud computing. Interested companies can view and use the concept and the web-based demonstrator at https://demo.wert-qm.de/en/users/login. If required, we are happy to provide you with consulting services with our expertise. Further information is available at https://www.wert-qm.de/

Clear and meaningful strategic positioning of the company as a basis for the conception and analysis of target customer satisfaction – Origin, Measurement and Evaluation of Customer Satisfaction – New methods for real-time measurements – Cause and effect relations and instruments of customer retention – Practice-oriented solution approaches for common implementation problems