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Masterarbeiten
Knowledge transfer as complimentary asset in factory planning: Implications for intercultural relocation processes from a German company in China
Art der Abschlussarbeit
Master
Autoren
- Spreer, Stefanie
Betreuer
- Prof. Dr. rer. pol. habil. Eric Schoop
- Dipl.-Wirt.-Inf. Christian Kummer
Abstract
Abstract
―Knowledge is the only property growing if it‘s shared―
(Marie Freifrau von Ebner-Eschenbach, translated by author)
Relocation of production lines within a global and international environment requires
nowadays not only the consideration of hard facts and key figures. To transfer a high quality
production meeting the needs of the respective market, knowledge sharing is a pivotal
requisite. On first sight, the topic of knowledge management, especially for technicians, is not
value-adding. Therefore it is often not adequate considered during the relocation processes.
As a part of the Diehl group, Diehl Metering is facing the above mentioned problems.
Relocating more and more production lines to the Chinese subsidiary Hydrometer (Shandong)
Metering Co., Ltd., the need for efficient knowledge transfer increases at DM. This process is
perceived to be not efficiently pursued, which leads to a high demand for additional support
activities after the relocation or replication itself.
In order to get to know the underlying influential factors of the knowledge transfer
within international relocation processes, the work examines the case of Diehl Metering.
Doing so, the purpose is to get to know the main influences affecting knowledge transfer in
cross-border contexts. Thereby also cultural differences between sender and receiver are
considered. Furthermore it is the interest of this work, to uncover possibilities to enhance the
knowledge transfer process.
As knowledge management and factory planning are part of two different scientific
research areas, the approach of Claussen (2011) is applied. He considers the communication
of individuals and their interactions as detrimental for successful factory planning. Therefore
he constitutes a systemic factory planning putting communication in the central focus. Hence,
he is combining findings of both the social sciences and technical sciences.
To review the knowledge transfer process at Diehl Metering, employees of the parent
company and the subsidiary are interviewed with the help of semi-structured expert
interviews (Meuser & Nagel, 2002). Therefore, the framework of the knowledge transfer
process provided by McBeath and Ball (2012) is critically reviewed and improved regarding
to the underlying purpose and case. Along the framework propositions are derived. They
II
serve as guide to structure the interviews and the following analysis. An impact analysis is
applied as a next step to reveal the main influential factors of knowledge transfer.
Resulting from this it is revealed, that Diehl Metering has to work on the foundation to
effective knowledge transfer. Next to a clear role assessment of sender and receiver,
managerial regulations are considered to have a high impact to the success of knowledge
sharing activities. They are necessary to create motivation and commitment to the distribution
of know-how.
As fundamental problem a contrary mutual understanding of the counterparts and their
requirements is revealed. To overcome this and to enable a structured uncovering of existing
knowledge a model to an organized knowledge categorization is proposed. Thereby a
differentiation between the implicit/explicit dimension and the complexity dimension is
employed. The work of Madsen, Riis and Waehrens (2008), Ferdows (2006) and Nonaka and
Takeuchi (1995) do build the foundation for this development. Encompassing the knowledge
categorization, hints for more effective knowledge transfer are given.
This work provides detailed insights into the factors influencing the knowledge
transfer process at Diehl Metering. Hints for improvement are given. Furthermore, a
possibility to structure existing knowledge as a foundation for communicating and
transferring knowledge targeted is generated. Thereby, the process of knowledge transfer
suggested by McBeath and Ball (2012) is verified. Finally, the overall necessity consider
contextual and soft facts during factory planning is underlined.
The qualitative research method and the so given high contextual information give
insights into the practical assessment of knowledge transfer processes. Further research
towards the possible generalization of the results and adoptability to other contexts must
follow. Moreover, qualitative research can never be free of subjective influences, which leads
to biased interpretations. A further evaluation of the results and the provided model for
knowledge categorization, hence, must be forced.
―Knowledge is the only property growing if it‘s shared―
(Marie Freifrau von Ebner-Eschenbach, translated by author)
Relocation of production lines within a global and international environment requires
nowadays not only the consideration of hard facts and key figures. To transfer a high quality
production meeting the needs of the respective market, knowledge sharing is a pivotal
requisite. On first sight, the topic of knowledge management, especially for technicians, is not
value-adding. Therefore it is often not adequate considered during the relocation processes.
As a part of the Diehl group, Diehl Metering is facing the above mentioned problems.
Relocating more and more production lines to the Chinese subsidiary Hydrometer (Shandong)
Metering Co., Ltd., the need for efficient knowledge transfer increases at DM. This process is
perceived to be not efficiently pursued, which leads to a high demand for additional support
activities after the relocation or replication itself.
In order to get to know the underlying influential factors of the knowledge transfer
within international relocation processes, the work examines the case of Diehl Metering.
Doing so, the purpose is to get to know the main influences affecting knowledge transfer in
cross-border contexts. Thereby also cultural differences between sender and receiver are
considered. Furthermore it is the interest of this work, to uncover possibilities to enhance the
knowledge transfer process.
As knowledge management and factory planning are part of two different scientific
research areas, the approach of Claussen (2011) is applied. He considers the communication
of individuals and their interactions as detrimental for successful factory planning. Therefore
he constitutes a systemic factory planning putting communication in the central focus. Hence,
he is combining findings of both the social sciences and technical sciences.
To review the knowledge transfer process at Diehl Metering, employees of the parent
company and the subsidiary are interviewed with the help of semi-structured expert
interviews (Meuser & Nagel, 2002). Therefore, the framework of the knowledge transfer
process provided by McBeath and Ball (2012) is critically reviewed and improved regarding
to the underlying purpose and case. Along the framework propositions are derived. They
II
serve as guide to structure the interviews and the following analysis. An impact analysis is
applied as a next step to reveal the main influential factors of knowledge transfer.
Resulting from this it is revealed, that Diehl Metering has to work on the foundation to
effective knowledge transfer. Next to a clear role assessment of sender and receiver,
managerial regulations are considered to have a high impact to the success of knowledge
sharing activities. They are necessary to create motivation and commitment to the distribution
of know-how.
As fundamental problem a contrary mutual understanding of the counterparts and their
requirements is revealed. To overcome this and to enable a structured uncovering of existing
knowledge a model to an organized knowledge categorization is proposed. Thereby a
differentiation between the implicit/explicit dimension and the complexity dimension is
employed. The work of Madsen, Riis and Waehrens (2008), Ferdows (2006) and Nonaka and
Takeuchi (1995) do build the foundation for this development. Encompassing the knowledge
categorization, hints for more effective knowledge transfer are given.
This work provides detailed insights into the factors influencing the knowledge
transfer process at Diehl Metering. Hints for improvement are given. Furthermore, a
possibility to structure existing knowledge as a foundation for communicating and
transferring knowledge targeted is generated. Thereby, the process of knowledge transfer
suggested by McBeath and Ball (2012) is verified. Finally, the overall necessity consider
contextual and soft facts during factory planning is underlined.
The qualitative research method and the so given high contextual information give
insights into the practical assessment of knowledge transfer processes. Further research
towards the possible generalization of the results and adoptability to other contexts must
follow. Moreover, qualitative research can never be free of subjective influences, which leads
to biased interpretations. A further evaluation of the results and the provided model for
knowledge categorization, hence, must be forced.
Schlagwörter
Wissenstransfer
Berichtsjahr
2014
Diplomarbeiten
Knowledge transfer as complimentary asset in factory planning: Implications for intercultural relocation processes from a German company in China
Art der Abschlussarbeit
Master
Autoren
- Spreer, Stefanie
Betreuer
- Prof. Dr. rer. pol. habil. Eric Schoop
- Dipl.-Wirt.-Inf. Christian Kummer
Abstract
Abstract
―Knowledge is the only property growing if it‘s shared―
(Marie Freifrau von Ebner-Eschenbach, translated by author)
Relocation of production lines within a global and international environment requires
nowadays not only the consideration of hard facts and key figures. To transfer a high quality
production meeting the needs of the respective market, knowledge sharing is a pivotal
requisite. On first sight, the topic of knowledge management, especially for technicians, is not
value-adding. Therefore it is often not adequate considered during the relocation processes.
As a part of the Diehl group, Diehl Metering is facing the above mentioned problems.
Relocating more and more production lines to the Chinese subsidiary Hydrometer (Shandong)
Metering Co., Ltd., the need for efficient knowledge transfer increases at DM. This process is
perceived to be not efficiently pursued, which leads to a high demand for additional support
activities after the relocation or replication itself.
In order to get to know the underlying influential factors of the knowledge transfer
within international relocation processes, the work examines the case of Diehl Metering.
Doing so, the purpose is to get to know the main influences affecting knowledge transfer in
cross-border contexts. Thereby also cultural differences between sender and receiver are
considered. Furthermore it is the interest of this work, to uncover possibilities to enhance the
knowledge transfer process.
As knowledge management and factory planning are part of two different scientific
research areas, the approach of Claussen (2011) is applied. He considers the communication
of individuals and their interactions as detrimental for successful factory planning. Therefore
he constitutes a systemic factory planning putting communication in the central focus. Hence,
he is combining findings of both the social sciences and technical sciences.
To review the knowledge transfer process at Diehl Metering, employees of the parent
company and the subsidiary are interviewed with the help of semi-structured expert
interviews (Meuser & Nagel, 2002). Therefore, the framework of the knowledge transfer
process provided by McBeath and Ball (2012) is critically reviewed and improved regarding
to the underlying purpose and case. Along the framework propositions are derived. They
II
serve as guide to structure the interviews and the following analysis. An impact analysis is
applied as a next step to reveal the main influential factors of knowledge transfer.
Resulting from this it is revealed, that Diehl Metering has to work on the foundation to
effective knowledge transfer. Next to a clear role assessment of sender and receiver,
managerial regulations are considered to have a high impact to the success of knowledge
sharing activities. They are necessary to create motivation and commitment to the distribution
of know-how.
As fundamental problem a contrary mutual understanding of the counterparts and their
requirements is revealed. To overcome this and to enable a structured uncovering of existing
knowledge a model to an organized knowledge categorization is proposed. Thereby a
differentiation between the implicit/explicit dimension and the complexity dimension is
employed. The work of Madsen, Riis and Waehrens (2008), Ferdows (2006) and Nonaka and
Takeuchi (1995) do build the foundation for this development. Encompassing the knowledge
categorization, hints for more effective knowledge transfer are given.
This work provides detailed insights into the factors influencing the knowledge
transfer process at Diehl Metering. Hints for improvement are given. Furthermore, a
possibility to structure existing knowledge as a foundation for communicating and
transferring knowledge targeted is generated. Thereby, the process of knowledge transfer
suggested by McBeath and Ball (2012) is verified. Finally, the overall necessity consider
contextual and soft facts during factory planning is underlined.
The qualitative research method and the so given high contextual information give
insights into the practical assessment of knowledge transfer processes. Further research
towards the possible generalization of the results and adoptability to other contexts must
follow. Moreover, qualitative research can never be free of subjective influences, which leads
to biased interpretations. A further evaluation of the results and the provided model for
knowledge categorization, hence, must be forced.
―Knowledge is the only property growing if it‘s shared―
(Marie Freifrau von Ebner-Eschenbach, translated by author)
Relocation of production lines within a global and international environment requires
nowadays not only the consideration of hard facts and key figures. To transfer a high quality
production meeting the needs of the respective market, knowledge sharing is a pivotal
requisite. On first sight, the topic of knowledge management, especially for technicians, is not
value-adding. Therefore it is often not adequate considered during the relocation processes.
As a part of the Diehl group, Diehl Metering is facing the above mentioned problems.
Relocating more and more production lines to the Chinese subsidiary Hydrometer (Shandong)
Metering Co., Ltd., the need for efficient knowledge transfer increases at DM. This process is
perceived to be not efficiently pursued, which leads to a high demand for additional support
activities after the relocation or replication itself.
In order to get to know the underlying influential factors of the knowledge transfer
within international relocation processes, the work examines the case of Diehl Metering.
Doing so, the purpose is to get to know the main influences affecting knowledge transfer in
cross-border contexts. Thereby also cultural differences between sender and receiver are
considered. Furthermore it is the interest of this work, to uncover possibilities to enhance the
knowledge transfer process.
As knowledge management and factory planning are part of two different scientific
research areas, the approach of Claussen (2011) is applied. He considers the communication
of individuals and their interactions as detrimental for successful factory planning. Therefore
he constitutes a systemic factory planning putting communication in the central focus. Hence,
he is combining findings of both the social sciences and technical sciences.
To review the knowledge transfer process at Diehl Metering, employees of the parent
company and the subsidiary are interviewed with the help of semi-structured expert
interviews (Meuser & Nagel, 2002). Therefore, the framework of the knowledge transfer
process provided by McBeath and Ball (2012) is critically reviewed and improved regarding
to the underlying purpose and case. Along the framework propositions are derived. They
II
serve as guide to structure the interviews and the following analysis. An impact analysis is
applied as a next step to reveal the main influential factors of knowledge transfer.
Resulting from this it is revealed, that Diehl Metering has to work on the foundation to
effective knowledge transfer. Next to a clear role assessment of sender and receiver,
managerial regulations are considered to have a high impact to the success of knowledge
sharing activities. They are necessary to create motivation and commitment to the distribution
of know-how.
As fundamental problem a contrary mutual understanding of the counterparts and their
requirements is revealed. To overcome this and to enable a structured uncovering of existing
knowledge a model to an organized knowledge categorization is proposed. Thereby a
differentiation between the implicit/explicit dimension and the complexity dimension is
employed. The work of Madsen, Riis and Waehrens (2008), Ferdows (2006) and Nonaka and
Takeuchi (1995) do build the foundation for this development. Encompassing the knowledge
categorization, hints for more effective knowledge transfer are given.
This work provides detailed insights into the factors influencing the knowledge
transfer process at Diehl Metering. Hints for improvement are given. Furthermore, a
possibility to structure existing knowledge as a foundation for communicating and
transferring knowledge targeted is generated. Thereby, the process of knowledge transfer
suggested by McBeath and Ball (2012) is verified. Finally, the overall necessity consider
contextual and soft facts during factory planning is underlined.
The qualitative research method and the so given high contextual information give
insights into the practical assessment of knowledge transfer processes. Further research
towards the possible generalization of the results and adoptability to other contexts must
follow. Moreover, qualitative research can never be free of subjective influences, which leads
to biased interpretations. A further evaluation of the results and the provided model for
knowledge categorization, hence, must be forced.
Schlagwörter
Wissenstransfer
Berichtsjahr
2014
Bachelorarbeiten
Knowledge transfer as complimentary asset in factory planning: Implications for intercultural relocation processes from a German company in China
Art der Abschlussarbeit
Master
Autoren
- Spreer, Stefanie
Betreuer
- Prof. Dr. rer. pol. habil. Eric Schoop
- Dipl.-Wirt.-Inf. Christian Kummer
Abstract
Abstract
―Knowledge is the only property growing if it‘s shared―
(Marie Freifrau von Ebner-Eschenbach, translated by author)
Relocation of production lines within a global and international environment requires
nowadays not only the consideration of hard facts and key figures. To transfer a high quality
production meeting the needs of the respective market, knowledge sharing is a pivotal
requisite. On first sight, the topic of knowledge management, especially for technicians, is not
value-adding. Therefore it is often not adequate considered during the relocation processes.
As a part of the Diehl group, Diehl Metering is facing the above mentioned problems.
Relocating more and more production lines to the Chinese subsidiary Hydrometer (Shandong)
Metering Co., Ltd., the need for efficient knowledge transfer increases at DM. This process is
perceived to be not efficiently pursued, which leads to a high demand for additional support
activities after the relocation or replication itself.
In order to get to know the underlying influential factors of the knowledge transfer
within international relocation processes, the work examines the case of Diehl Metering.
Doing so, the purpose is to get to know the main influences affecting knowledge transfer in
cross-border contexts. Thereby also cultural differences between sender and receiver are
considered. Furthermore it is the interest of this work, to uncover possibilities to enhance the
knowledge transfer process.
As knowledge management and factory planning are part of two different scientific
research areas, the approach of Claussen (2011) is applied. He considers the communication
of individuals and their interactions as detrimental for successful factory planning. Therefore
he constitutes a systemic factory planning putting communication in the central focus. Hence,
he is combining findings of both the social sciences and technical sciences.
To review the knowledge transfer process at Diehl Metering, employees of the parent
company and the subsidiary are interviewed with the help of semi-structured expert
interviews (Meuser & Nagel, 2002). Therefore, the framework of the knowledge transfer
process provided by McBeath and Ball (2012) is critically reviewed and improved regarding
to the underlying purpose and case. Along the framework propositions are derived. They
II
serve as guide to structure the interviews and the following analysis. An impact analysis is
applied as a next step to reveal the main influential factors of knowledge transfer.
Resulting from this it is revealed, that Diehl Metering has to work on the foundation to
effective knowledge transfer. Next to a clear role assessment of sender and receiver,
managerial regulations are considered to have a high impact to the success of knowledge
sharing activities. They are necessary to create motivation and commitment to the distribution
of know-how.
As fundamental problem a contrary mutual understanding of the counterparts and their
requirements is revealed. To overcome this and to enable a structured uncovering of existing
knowledge a model to an organized knowledge categorization is proposed. Thereby a
differentiation between the implicit/explicit dimension and the complexity dimension is
employed. The work of Madsen, Riis and Waehrens (2008), Ferdows (2006) and Nonaka and
Takeuchi (1995) do build the foundation for this development. Encompassing the knowledge
categorization, hints for more effective knowledge transfer are given.
This work provides detailed insights into the factors influencing the knowledge
transfer process at Diehl Metering. Hints for improvement are given. Furthermore, a
possibility to structure existing knowledge as a foundation for communicating and
transferring knowledge targeted is generated. Thereby, the process of knowledge transfer
suggested by McBeath and Ball (2012) is verified. Finally, the overall necessity consider
contextual and soft facts during factory planning is underlined.
The qualitative research method and the so given high contextual information give
insights into the practical assessment of knowledge transfer processes. Further research
towards the possible generalization of the results and adoptability to other contexts must
follow. Moreover, qualitative research can never be free of subjective influences, which leads
to biased interpretations. A further evaluation of the results and the provided model for
knowledge categorization, hence, must be forced.
―Knowledge is the only property growing if it‘s shared―
(Marie Freifrau von Ebner-Eschenbach, translated by author)
Relocation of production lines within a global and international environment requires
nowadays not only the consideration of hard facts and key figures. To transfer a high quality
production meeting the needs of the respective market, knowledge sharing is a pivotal
requisite. On first sight, the topic of knowledge management, especially for technicians, is not
value-adding. Therefore it is often not adequate considered during the relocation processes.
As a part of the Diehl group, Diehl Metering is facing the above mentioned problems.
Relocating more and more production lines to the Chinese subsidiary Hydrometer (Shandong)
Metering Co., Ltd., the need for efficient knowledge transfer increases at DM. This process is
perceived to be not efficiently pursued, which leads to a high demand for additional support
activities after the relocation or replication itself.
In order to get to know the underlying influential factors of the knowledge transfer
within international relocation processes, the work examines the case of Diehl Metering.
Doing so, the purpose is to get to know the main influences affecting knowledge transfer in
cross-border contexts. Thereby also cultural differences between sender and receiver are
considered. Furthermore it is the interest of this work, to uncover possibilities to enhance the
knowledge transfer process.
As knowledge management and factory planning are part of two different scientific
research areas, the approach of Claussen (2011) is applied. He considers the communication
of individuals and their interactions as detrimental for successful factory planning. Therefore
he constitutes a systemic factory planning putting communication in the central focus. Hence,
he is combining findings of both the social sciences and technical sciences.
To review the knowledge transfer process at Diehl Metering, employees of the parent
company and the subsidiary are interviewed with the help of semi-structured expert
interviews (Meuser & Nagel, 2002). Therefore, the framework of the knowledge transfer
process provided by McBeath and Ball (2012) is critically reviewed and improved regarding
to the underlying purpose and case. Along the framework propositions are derived. They
II
serve as guide to structure the interviews and the following analysis. An impact analysis is
applied as a next step to reveal the main influential factors of knowledge transfer.
Resulting from this it is revealed, that Diehl Metering has to work on the foundation to
effective knowledge transfer. Next to a clear role assessment of sender and receiver,
managerial regulations are considered to have a high impact to the success of knowledge
sharing activities. They are necessary to create motivation and commitment to the distribution
of know-how.
As fundamental problem a contrary mutual understanding of the counterparts and their
requirements is revealed. To overcome this and to enable a structured uncovering of existing
knowledge a model to an organized knowledge categorization is proposed. Thereby a
differentiation between the implicit/explicit dimension and the complexity dimension is
employed. The work of Madsen, Riis and Waehrens (2008), Ferdows (2006) and Nonaka and
Takeuchi (1995) do build the foundation for this development. Encompassing the knowledge
categorization, hints for more effective knowledge transfer are given.
This work provides detailed insights into the factors influencing the knowledge
transfer process at Diehl Metering. Hints for improvement are given. Furthermore, a
possibility to structure existing knowledge as a foundation for communicating and
transferring knowledge targeted is generated. Thereby, the process of knowledge transfer
suggested by McBeath and Ball (2012) is verified. Finally, the overall necessity consider
contextual and soft facts during factory planning is underlined.
The qualitative research method and the so given high contextual information give
insights into the practical assessment of knowledge transfer processes. Further research
towards the possible generalization of the results and adoptability to other contexts must
follow. Moreover, qualitative research can never be free of subjective influences, which leads
to biased interpretations. A further evaluation of the results and the provided model for
knowledge categorization, hence, must be forced.
Schlagwörter
Wissenstransfer
Berichtsjahr
2014