bisherige Abschlussarbeiten an der Professur
Analyse von Nutzeranforderungen an mobile Applikationen für NFC-basierte E-Tickets im ÖPNV
Art der Abschlussarbeit
Master
Autoren
- R., D.
Betreuer
- Dipl.Ing. oec. Gertraud Schäfer
Abstract
69 Pages, 27 Figures, 5 Tables, 62 References, 10 Appendices
Framed against the OPTIMOS project, this thesis analyses the requirements of mobil-ity applications based on the principles of user-centered-design. The technology of Near-Field-Communication (NFC) enables a significant improvement of smartphone-based e-ticketing in public transportation. Therefore, the requirements of customers will be explored through an empirical observation. The research methodology is de-rived through a study of related research.
Workshops were designed, implemented and then evaluated in order to identify user requirements in terms of mobility applications. The workshop responded to heteroge-neous needs in public transportation, and therefore examined different application sce-narios for archetypical user groups. The requirements of these specified use-cases are determined by test persons within two workshops conducted in Dusseldorf and Berlin. The findings are divided into three subcategories. First, test persons expect a high validity of information. Second, workshop participants demand an intuitive design of the user interface. A third key element is the personal adjustment of the application according to individual preferences.
Framed against the OPTIMOS project, this thesis analyses the requirements of mobil-ity applications based on the principles of user-centered-design. The technology of Near-Field-Communication (NFC) enables a significant improvement of smartphone-based e-ticketing in public transportation. Therefore, the requirements of customers will be explored through an empirical observation. The research methodology is de-rived through a study of related research.
Workshops were designed, implemented and then evaluated in order to identify user requirements in terms of mobility applications. The workshop responded to heteroge-neous needs in public transportation, and therefore examined different application sce-narios for archetypical user groups. The requirements of these specified use-cases are determined by test persons within two workshops conducted in Dusseldorf and Berlin. The findings are divided into three subcategories. First, test persons expect a high validity of information. Second, workshop participants demand an intuitive design of the user interface. A third key element is the personal adjustment of the application according to individual preferences.
Zugeordnete Forschungsschwerpunkte
- Qualität und Kundenzufriedenheit in der Kommunikationswirtschaft
- Einsatz von Telekommunikationsdiensten und -systemen zur Effizienzsteigerung in Unternehmen
Zugeordnete Forschungsprojekte
- OPTIMOS - Grundlagen für offene, praxistaugliche Infrastrukturen für mobile Services: Teilvorhaben TUD: Konzeption für die nutzerfreundliche Umsetzung eines offenen, praxis-tauglichen Ökosystems
Schlagwörter
NFC; mobile application; public transportation; user requirements; user-centered design; workshops
Berichtsjahr
2017