Remote support
- Tags
- B2B, B2C, Help/Support, Collaboration
- Target group
- Administrators, Employees, University Students
- Service provider
- Centre for Information Services and High Performance Computing (ZIH)
Remote access by service personnel to IT systems for maintenance and repair purposes administrators employees of user support or application management employees of the Service Desk authorized employees of contractually bound external partners Access by students within the scope of their tasks in exercises and internships. Used software: ISL online
Protection level according to the Federal Office for Information Security (BSI) This service is permitted up to the protection level shown below. You can find further information on the respective page or in the provided document. Protection level: high
Provision time The time required to prepare the service for use. sofort
Subject to charges no
Service access https://rsupport.zih.tu-dresden.de/
Operating time You can access the service during the times given below. 24/7/365
Further information for this service (e.g. a manual or other instructions) is available.