Services around the PC Work Stations
Table of contents
PC work stations and services provided by the ZIH
The ZIH operates several public PC-Pools (in the Willersbau and Informatik-Gebäude), which can be used outside of lecture times by all users with ZIH-Logins. In addition, a limited number of laptops can be borrowed for a maximum of 3 weeks from the Equipment rental at the Service Desk. For one’s own existing PCs and printers, repair services are offered.
Scope of Services Included
- The use of available PC pool work stations
- Loaning out of laptops
- Repair service (for staff WITHOUT local administrator only), NOT for students
Authorized users:
- PC-Pools: all ZIH users
- Laptop-Loan and repair service: Employees of the TU Dresden
Application:
- PC-Pools: per reservation request in the Self Service Portal
- Laptop-loan: per application form
- Repair service: per application form
- Use of the PC-Pools requires a ZIH Login.
- Private usage of loan-laptops is not permitted.
- The repair service can only be used for the repair of TU Dresden property.
Costs
- Free services for members of the TU Dresden
- Concerning the repair services the service is free, but you must bear costs incurring over and above this (e.g. for replacement parts).
Provisioning Time
- The PC-Pool login is included in the standard login.
- Subject to availability, laptops are usually made available within one work day.
- The repair service generally responds within 1-2 work days.
Support Hours
Service Desk Mo-Fr: 8 am - 7 pm
Operating Hours/ Operating Status
- PC-Pools: during opening hours
- Laptop-loan: during the opening hours of the Service Desk
- Repair service responds upon request
Please report malfunctions to the service desk:
© ZIH
Visiting address:
Andreas-Pfitzmann-Bau, Room E036 Nöthnitzer Straße 46
01187 Dresden
https://navigator.tu-dresden.de/etplan/apb/00/raum/542100.2480?language=en
Postal address:
TUD Dresden University of Technology Service Desk
01062 Dresden
Office hours:
- Monday to Friday:
- 08:00 - 19:00
Device support is provided only by appointment.
Important: For your personal computer call your local administrator.
PC maintenance service
The ZIH offers an on-site service for all PC users at TU Dresden. This includes PCs and their peripheral equipment as well as networking:
- Upgrades and refitting,
- Installation of new software (to a limited extent also application software), software extensions
- Commissioning of new systems,
- LAN networking: consulting (also on site), setup of networked PCs / notebooks,
- Help with Windows operating system - Administration,
- Procurement of PC, peripheral and data network components,
- Virus control,
etc.
In order to request maintenance from the ZIH, the form "Fax message for PC services" is to be completed. The contents inside the thick frame must be completed exactly and faxed to the hotline of the ZIH (see right top of the form for fax number).
PC Pools
An overview of the PC pools in the Willersbau and the Andreas-Pfitzmann-Bau and their equipment (hardware and software) can be found here.
You will also find the opening hours, information on the room reservation, and usage rules in the above link.
Further information
Central management of PC workstations and PC pools (Info for PC pool admins)