Telephone at your Workingplace and Mobile Communication
Table of contents
The ZIH operates the telephone network of the TU Dresden and gives contracts for mobile telephones.
Voice and Fax Communication
- Providing phone numbers, telephones and voice box,
- simple telephone conferences, boss and secretary functions,
- Group features, graduated concept for various things like direct outward dialling and comfort features
Mobile Communication
- Providing mobile communication cards for voice and data terminal devices,
- Use of framework contracts, conclusion, extension, and cancellation of contracts, and contractually subsidized devices.
Options
Voice and Fax Communication
- Standard office work station [personal connection]
- Boss / Secretary work station [personal connection]
- other telephone connections [laboratory, foyer, technical service room, training room, conference telephone, wireless telephone etc.]
- Answering machine
- Fax connection
Mobile Communication
- 24-month contracts, voice cards, data cards, multiple use over UltraCards, rate packages and additional rate options for data and calling.
All employees and guests of the TUD are authorized, access partly with ZIH-Login
Application via:
Form for Voice, Fax ISDN-System
Voice and Fax Communication
Requirements:
- ZIH-Login,
- Approval of the cost center administrator
Participation Obligations:
User Rules and Regulations
Fact Sheet about the Use of IT Resources
Dienstvereinbarung ISDN mit dem Personalrat
Dienstvereinbarung VoIP mit dem Personalrat
Kanzlerrundschreiben zu Gebühren
Mobile Communication
Requirements:
- ZIH-Login,
- Approval of the cost center administrator,
- Financial security during the entire contract time
Obligations:
User Rules and Regulations
Fact Sheet about the Use of IT Ressourcen
Kanzlerrundschreiben zum Mobilfunk
Voice and Fax Communication:
The costs for the voice service (telephony) are invoiced monthly via a flat-rate amount per cost centre.
The calculation is based on the TU Dresden's total costs for telephony in the previous financial year, the total FTE and per cost centre , and the total number of telephones and per cost centre both as of 1 December of the previous year. Both of the latter factors are included at 50% in the calculation of a flat-rate telephone cost contribution per cost center.
The above procedure applies to all TU Dresden units.
Mobile Communication:
- Framework contracts with mobile communication providers
Provisioning Time
Voice and Fax Communication:
- 3-5 working days after presenting all requirements
Mobile Communication:
- 10-15 working days (dependent upon preliminary work of the provider)
Operating Times / Operating Status
Service in operation? Operation Status
Please report problems to the service desk:

Visiting address:
Andreas-Pfitzmann-Bau, Room E036 Nöthnitzer Straße 46
01187 Dresden
https://navigator.tu-dresden.de/etplan/apb/00/raum/542100.2480?language=en
Postal address:
TUD Dresden University of Technology Service Desk
01062 Dresden
Office hours:
- Monday to Friday:
- 08:00 - 19:00
Telephone Types
VoIP Default Telephone
The Cisco CP-7841 as well as its predecessor model CP-6945 is the default telephone for work stations or laboratory places. Therefore it is intended for employees. A Wallmount-Kit is available.
Hardware|Telephone Features|Team Features|Voicemail|CTI|Accessoires
VoIP Boss - Secretariat - Telephone
The Cisco CP-8851 as well as its predecessor model CP-8961 additionally contains the Boss / Secretary features. Therefore it is designed for a combination of bosses and secretaries.
Hardware|Telephone Features|Team Features|Voicemail|CTI|Accessoires
VoIP Wireless LAN Telephone
The mobile telephones Cisco CP-8821 are special telephones, designed for employees only for special circumstances. Valid reasons for using this type of telephone are employees that have to leave the office for work, for example. Those telephones are based on VoIP technology and use the wireless connection.
Hardware|Telephone Features|Voicemail|Accessoires
Conference Telephone
The conference phones CP8832 / CP-8831 are designed for meetings with a number of people via a hands-free facility.
Hardware|Telephone Features|Conference Feature
ISDN System Telephone
The ISDN System Telephone OptiPoint 500 ist designed for employees as well as for Boss / Secretary features. But slowly it will be replaced by Voice-over-IP-Telephones. The features of this telephone are operable via an integrated display. But it also facilitates the operation about figures likely to the ISDN Analog Telephone.
Telephone Features|Voicemail|Accessoires
ISDN Analog Telephone
The Analog Telephone is designed for employees. But slowly it will be replaced by Internet Telephony, similar to Voice-over-IP-Telephones. The features of this telephone are operable via specific dial-in numbers.
Telephone Features|Voicemail|
important Telephone numbers
The following general dialing codes are set up in the TC system of the TU Dresden:
- Emergency calls
112 and 110 (selectable with and without the official code "0" from ANY device) - Main Dial-In to the Telephone-System
(0351) 463 - xxxxx --> campus Dresden and Tharandt,
(03583) 61 - 2xxxx --> campus IHI Zittau. - Public acces 0
- Operator and information 91
Fees
The costs for the voice service (telephony) are invoiced monthly via a flat-rate amount per cost centre.
The calculation is based on the TU Dresden's total costs for telephony in the previous financial year, the total FTE and per cost centre, and the total number of telephones and per cost centre, both as of 1 December of the previous year. Both of the latter factors are included at 50% in the calculation of a flat-rate telephone cost contribution per cost center.
The above procedure applies to all TU Dresden units.
Classes of Service
- only calls in the TUD (no incoming calls from public network)
- only incoming and calls in the TUD (no breakout classes)
- city
- Germany (including Mobilephone-Networks)
- worldwide
Restrictions (non-dialable numbers) in SVN
- 010(xy) Call-by-Call-Provider
- 0900-3, 0900-5, 0900-9 Premiumservice
- 0137, 0138, 0139 Televoting
- 0191, 0192, 0193, 0194 Onlineservices
General Information
The TU Dresden and its whole TC-system is connected to the Sächsische Verwaltungsnetz - SVN. This is an exclusive regional authority network on IT basis, which is being driven for the Saxony regional government authority in order to provide the wohle TC- and IT infrastructure. All regional governments are obliged to connect to the SVN. All demands are coordinated and realised by the Staatsbetrieb Sächsische Informatikdienste (SID). Thus, the TU Dresden has no alternative providers.
Mobile Telephony
Pay attention!
From 01.06.2022 there are new mobile tariffs in the framework agreement of SVN. The existing tariffs will therefore be frozen in the period from 13.05.2022 to 02.06.2022 and transferred to the new tariffs during this period. Changes and new orders will be possible again from 02.06.2022. All information about the new tariffs and the tariff change matrix can be found in the FAQ of the ZIH ticket system.
General Information
The department of networking and communication services is the property managing office for the official use of mobile connections at TU Dresden.
The procedure of the acquisition and the execution of mobile phone contracts is regulated by the newsletter RS D4/1/08.
All requirements of new contracts, contract prolongations, contract changes or contract terminations have to be negotiated with the ZIH.
The acquisition of mobile telephony hardware, which is not linked to contracts, can be done by the user themselves.
Basically, the TU Dresden uses frame contracts with the Vodafone D2 GmbH. Contracts have a minimum duration of 24 month, and will be prolonged for 12 month, whether they are not terminated in time (3 months before).
Contracts/End Devices/Application
See the actual terms on the FAQ-Sites of our ticket system OTRS FAQ .
Reposting
For the operating costs, the user gets the opportunity to log in a Vodafone-Billing-Portal. Incoming hardware costs which occur in connection with new contracts or contract prolongations have to be passed for payment in the budget by the user himself. Therefor the user receives an original bill together with the hardware.