Telephone at your Workingplace and Mobile Communication
Table of contents
The ZIH operates the telephone network of the TU Dresden and gives contracts for mobile telephones.
Voice Communication
- Providing phone numbers, telephones and voice box,
- simple telephone conferences, team functions,
- Group features, graduated concept for various things like direct outward dialling and comfort features
Mobile Communication
- Providing mobile communication cards for voice and data terminal devices,
- Use of framework contracts, conclusion, extension, and cancellation of contracts, and contractually subsidized devices.
Options
Voice Communication
- Standard office work station [personal connection]
- Team work station [personal connection]
- other telephone connections [laboratory, foyer, technical service room, training room, conference telephone]
- Answering machine
- [Fax connection only in exceptional cases]
Mobile Communication
- 24-month contracts, voice cards, data cards, multiple use over MultiSIM, rate packages and additional rate options for data and calling.
All employees and guests of the TUD are authorized, access partly with ZIH-Login
Application via:
Form for Voice, Fax ISDN-System
Voice Communication
Requirements:
- ZIH-Login,
- Approval of the cost center administrator
Participation Obligations:
User Rules and Regulations
Fact Sheet about the Use of IT Resources
Dienstvereinbarung ISDN mit dem Personalrat
Dienstvereinbarung VoIP mit dem Personalrat
Kanzlerrundschreiben zu Gebühren
Mobile Communication
Requirements:
- ZIH-Login,
- Approval of the cost center administrator,
- Financial security during the entire contract time
Obligations:
User Rules and Regulations
Fact Sheet about the Use of IT Ressourcen
Kanzlerrundschreiben zum Mobilfunk
Voice Communication:
The costs for the voice service (telephony) are invoiced monthly via a flat-rate amount per cost centre.
The calculation is based on the TU Dresden's total costs for telephony in the previous financial year, the total FTE and per cost centre , and the total number of telephones and per cost centre both as of 1 December of the previous year. Both of the latter factors are included at 50% in the calculation of a flat-rate telephone cost contribution per cost center.
The above procedure applies to all TU Dresden units.
Mobile Communication:
- Framework contracts with mobile communication providers
Provisioning Time
Voice Communication:
- 3-5 working days after presenting all requirements
Mobile Communication:
- 10-15 working days (dependent upon preliminary work of the provider)
Operating Times / Operating Status
Service in operation? Operation Status
Please report problems to the service desk:
© ZIH
Visiting address:
Andreas-Pfitzmann-Bau, Room E036 Nöthnitzer Straße 46
01187 Dresden
https://navigator.tu-dresden.de/etplan/apb/00/raum/542100.2480?language=en
Postal address:
TUD Dresden University of Technology
Support Center Digitalisierung
Service Desk
01062 Dresden
Office hours:
- Monday to Friday:
- 08:00 - 19:00
Due to an internal event, the Service Desk will only be available to a limited extent on Monday, 22 April 2024, from approx. 10:30 a.m. to 1:00 p.m.
Information about Telephone Types
Softphone client
TU Dresden is launching a pilot project to introduce Softphone as a standard workstation for employees. For personalized telephone numbers, the standard telephone will become the softphone client provided in future (after the end of the pilot phase). Physical telephones (desk phones) will only be made available again in justified exceptional cases after the end of the pilot phase for the introduction of the softphone (see the FAQ of the ticket system). Two softphone clients will be offered for a transitional phase:
Cisco Jabber (WIN, MAC, IOS, Android)
Cisco WebEx (WIN, MAC, LINUX, IOS, Android)
In the medium term, only one of the two clients will be supported permanently; this evaluation will be part of the pilot phase.
Standard Desk Telephone
The Cisco CP-7841 is currently still in use as the standard desk phone. For personalized telephone numbers, only softphones will be provided after the end of the pilot phase. Desk phones still in use will then no longer be replaced (defective, end of life).
The telephone will continue to be offered for non-personalized connections (laboratories, technical rooms, etc.) and can also be wall-mounted.
Team-Assistance - Telephone
The Cisco CP-8851 phone for team assistance applications will also be replaced by the softphone client at the end of the pilot phase. Phones that are still in use will no longer be replaced in the event of a defect or end-of-life status.
Conference Telephone
The Cisco CP-8832 or CP-7832 is offered as an audio conference phone for consultation rooms. It has special hands-free functions and can be equipped with additional microphones remote from the main unit if required.
Instructions for use
You can find information and instructions for use in the FAQ section of the ticket system.
important Telephone numbers
The following general dialing codes are set up in the phone system of the TU Dresden:
- Emergency calls
112 and 110 (selectable with and without the official code "0" from ANY device)
20000 Technical control center / security service of the TU Dresden - Main Dial-In to the Telephone-System
(0351) 463 - xxxxx --> campus Dresden and Tharandt,
(03583) 61 - 2xxxx --> campus IHI Zittau. - Public acces 0
- Operator and information 91
- Service Desk 40000
- Service Center Studium 42000
Classes of Service
- only calls in the TUD (no incoming calls from public network)
- only incoming and calls in the TUD (no breakout classes)
- city
- Germany (including Mobilephone-Networks)
- worldwide
Restrictions (non-dialable numbers)
- 010(xy) Call-by-Call-Provider
- 0900-3, 0900-5, 0900-9 Premiumservice
- 0137, 0138, 0139 Televoting
- 0191, 0192, 0193, 0194 Onlineservices
Mobile Telephony
General Information
The department of networking and communication services is the property managing office for the official use of mobile connections at TU Dresden.
The procedure of the acquisition and the execution of mobile phone contracts is regulated by the newsletter RS D4/1/08.
All requirements of new contracts, contract prolongations, contract changes or contract terminations have to be negotiated with the ZIH.
The acquisition of mobile telephony hardware, which is not linked to contracts, can be done by the user themselves.
Basically, the TU Dresden uses frame contracts with the Vodafone D2 GmbH. Contracts have a minimum duration of 24 month, and will be prolonged for 12 month, whether they are not terminated in time (3 months before).
Contracts/End Devices/Application
See the actual terms on the FAQ-Sites of our ticket system FAQ of the ticket system .
Reposting
For the operating costs, the user gets the opportunity to log in a Vodafone-Billing-Portal. Incoming hardware costs which occur in connection with new contracts or contract prolongations have to be passed for payment in the budget by the user himself. Therefor the user receives an original bill together with the hardware.