Help & support

Central offerings

The service desk of the ZIH may solely assist in case of breakdown of the central services (VoIP telephony, ZIH e-mail, printing service on the public copiers, VPN access, … ) or questions relating to accesses and passwords in ZIH:

• Phone number: 40000
• Email:  

Or if not clear, whether the problem can be solved on site:

Hardware purchase

• Instructions regarding the framework contracts

Instructions and links regarding ZIH

• The catalog of services
• Self-service portal
• Service desk
• Operating status ZIH
• Trouble ticket system
• ZIH info
• Info for the first semester
• ZIH A-Z

IT support on site

The administrators of the chairs provide help in case of problems with the local data network, accesses and services in the directory services of the faculty and, to a limited extent, in case of problems with the system and application software.

• Contacting person computer, local network services, and web presence
• Contacting person subject databases
• Problem message via ticket system:

Students of the faculty, please contact the pool supervisors in case of questions regarding usage of the PC pools and software during the office hours.

• PC pool FAQ
• Pool supervision and office hours

Remote maintenance

The remote maintenance of the centrally administered computers by the responsible administrator via ZENworks Configuration Management is possible.

External support

• Service Copiers / multifunctional devices Ricoh:
  Fritzsche & Steinbach, phone number: DD 8472472

• Sophos Support

Further alternatives

It is worth a try to get the problems solved through this service.