Service Desk
Table of contents
The Service Desk is the Single Point of Contact (SPOC) for all employees, students and guests of TU Dresden regarding all centrally offerd services. The staff at the service desk assist you with all of your questions regarding the services on offer. Requests which cannot be answered immediately will be noted by the staff and are handed over to the respective experts. You will then recieve a ticket number (just as you would for questions asked via email) from the Ticketsystem. With this ticket number you can learn more details about the current processing status of your question.
News
Due to maintenance work on the ticket system, the Service Desk won't be available by e-mail on Friday, 24 January 2025, from 12:30 p.m. Please contact us by telephone in urgent matters.
From Monday, 27 January 2025, the service desk will be available again without restrictions.
The Service Desk will be closed on Friday, 31 January 2025, from 1:20 p.m. to 3:00 p.m. for further training.
Please send us your request by e-mail during this time.
Due to staff shortages, support on the device you have brought with you is currently not possible. Please contact us by e-mail at .
Services from the Service Desk
The following services are provided at the service desk concerning the IT services of the ZIH:
- personal consultation for questions regarding the services of the ZIH
- help for the activation of your ZIH login in the Self Service Portal
- Resetting your password
- Help with the application and setup of PKI-Zertifikaten
- setup of WiFi/VPN
- editing plotting orders
- Support regarding notebook rental
- help with the planning or arrangement of IT resources, consolidation of servers, relocation to other buildings, as well as application of large devices, and other consultation services
- consultation regarding the right choice and configuration of PC work stations, virtualization, networking and server consolidation
- help with the application of IT equipment
Jobs
We are a team of 9 permanent employees who take care of all IT-related issues of all members of the TU Dresden. We help when you have forgotten your password, you need a digital certificate or eduroam goes on strike on your end devices. We are supported by 10 students from different disciplines. Unfortunately, some of our helpers are facing changes that will force them to leave us. For this reason we are looking for support again.
You are studying in Dresden and looking for a job? You like to help people in your environment who are struggling with IT problems? Then you will definitely fit in very well with us. If you are interested, please get in touch with .
Opening times and contact information
Main location
The Service Desk is located at Nöthnitzer Straße 46, in the Andreas-Pfitzmann-Bau, room E036. The way to the Service Desk is signposted.
© ZIH
Visiting address:
Andreas-Pfitzmann-Bau, Room E036 Nöthnitzer Straße 46
01187 Dresden
https://navigator.tu-dresden.de/etplan/apb/00/raum/542100.2480?language=en
Postal address:
TUD Dresden University of Technology
Support Center Digitalisierung
Service Desk
01062 Dresden
Office hours:
- Monday to Friday:
- 08:00 - 19:00
Due to maintenance work on the ticket system, the Service Desk won't be available by e-mail on Friday, 24 January 2025, from 12:30 p.m. | The Service Desk will be closed on Friday, 31 January 2025, from 1:20 p.m. to 3:00 p.m. for further training.
Media technology rental service at HSZ
The media technology lending desk is located on Bergstraße, on the first floor of the Hörsaalzentrum, in room E11.
© ZIH
SD-Medientechnikausleihe
Send encrypted email via the SecureMail portal (for TUD external users only).
Visiting address:
Hörsaalzentrum HSZ, E11 Bergstraße 64
01069 Dresden
Postal address:
TUD Dresden University of Technology
Support Center Digitalisierung
Service Desk - Medientechnikausleihe
01062 Dresden
Telephone is forwarded to colleagues at the central service desk in case of unavailability.
Office hours:
- Monday to Friday:
- 08:00 - 11:30
- by arrangement
E-Learning Support
E-learning support is available by phone and e-mail.
© ZIH
SD-E-Learning-Support
Send encrypted email via the SecureMail portal (for TUD external users only).
Visiting address:
Andreas-Pfitzmann-Bau, E036 Nöthnitzer Straße 46
01187 Dresden
Postal address:
TUD Dresden University of Technology
Support Center Digitalisierung
Service Desk
01062 Dresden
Reporting malfunctions
Information about current problems are shown in the operating status and can be accessed under 0351 - 463 31888 as well.