Service Desk
Table of contents
The Service Desk of the ZIH is the Single Point of Contact (SPOC) for all employees, students and guests of TU Dresden regarding all services offered by the ZIH.
The staff at the service desk assist you with all of your questions regarding the services on offer. Requests which cannot be answered immediately will be noted by the staff and are handed over to the respective experts. You will then recieve a ticket number (just as you would for questions asked via email) from the Ticketsystem OTRS. With this ticket number you can learn more details about the current processing status of your question.
News
For operational reasons, the Service Desk will close at 6 p.m. in the week from 02.10.2023 until probably 06.10.2023, the availability by telephone will be limited. You are welcome to send us your concerns by e-mail to servicedesk@tu-dresden.de, but we ask for your patience due to the current quantity of requests.
For operational reasons, the e-learning support and the media technology lending desk will not be staffed on 02.10.2023.
Support on your device? Please appoint a consultation, by phone or by E-Mail .
Services from the Service Desk
The following services are provided at the service desk concerning the IT services of the ZIH:
- personal consultation for questions regarding the services of the ZIH
- help for the activation of your ZIH login in the Self Service Portal
- Resetting your password
- Help with the application and setup of PKI-Zertifikaten
- setup of WiFi/VPN
- editing plotting orders
- Support regarding notebook rental
- help with the planning or arrangement of IT resources, consolidation of servers, relocation to other buildings, as well as application of large devices, and other consultation services
- consultation regarding the right choice and configuration of PC work stations, virtualization, networking and server consolidation
- help with the application of IT equipment
Jobs
We are a team of 9 permanent employees who take care of all IT-related issues of all members of the TU Dresden. We help when you have forgotten your password, you need a digital certificate or eduroam goes on strike on your end devices. We are supported by 10 students from different disciplines. Unfortunately, some of our helpers are facing changes that will force them to leave us. For this reason we are looking for support again.
You are studying in Dresden and looking for a job? You like to help people in your environment who are struggling with IT problems? Then you will definitely fit in very well with us. If you are interested, please get in touch with .
Opening times and contact information
Main location
The Service Desk is located at Nöthnitzer Straße 46, in the Andreas-Pfitzmann-Bau, room E036. The way to the Service Desk is signposted.
© ZIH
Visiting address:
Andreas-Pfitzmann-Bau, Room E036 Nöthnitzer Straße 46
01187 Dresden
https://navigator.tu-dresden.de/etplan/apb/00/raum/542100.2480?language=en
Postal address:
TUD Dresden University of Technology Service Desk
01062 Dresden
Office hours:
- Monday to Friday:
- 08:00 - 19:00
In the period from 02.10.2023 to 06.10.2023, the Service Desk will only be available to a limited extent and will close as early as 18.00 hrs. No device support can be provided.
Media technology rental service at HSZ
The media technology lending desk is located on Bergstraße, on the first floor of the Hörsaalzentrum, in room E11.
© ZIH
SD-Medientechnikausleihe
Send encrypted mail via the SecureMail portal (for TUD external users only).
Visiting address:
Hörsaalzentrum HSZ, E11 Bergstraße 64
01069 Dresden
Postal address:
TUD Dresden University of Technology
ZIH
Service Desk - Medientechnikausleihe
01062 Dresden
Telephone is forwarded to colleagues at the central service desk in case of unavailability.
Office hours:
- Monday to Friday:
- 08:00 - 11:30
- On-site service in compliance with distance and hygiene regulations (face masks required)
For operational reasons, the media technology lending service will be closed on 02.10.2023.
E-Learning Support
E-learning support is only available by phone and e-mail.
© ZIH
SD-E-Learning-Support
Send encrypted mail via the SecureMail portal (for TUD external users only).
Visiting address:
Andreas-Pfitzmann-Bau, E036 Nöthnitzer Straße 46
01187 Dresden
Postal address:
TUD Dresden University of Technology
ZIH
Service Desk
01062 Dresden
Telephone is forwarded to colleagues at the central service desk in case of unavailability.
Office hours:
For operational reasons, the E-Learning Support will not be staffed on 02.10.2023.
Reporting malfunctions
Information about current problems are shown in the operating status and can be accessed under 0351 - 463 31888 as well.