Service Desk

The Service Desk of the ZIH is the Single Point of Contact (SPOC) for all employees, students and guests of the Technische Universität Dresden regarding all services offered by the ZIH.

The staff at the service desk assist you with all of your questions regarding the services on offer. Requests which cannot be answered immediately will be noted by the staff and are handed over to the respective experts. You will then recieve a ticket number (just as you would for questions asked via email) from the Ticketsystem OTRS. With this ticket number you can learn more details about the current processing status of your question.

NEWS

Satisfied with the IT of the TU Dresden?
An IT satisfaction survey for the TU Dresden is running. Answers are still possible until 23rd of July.
The link to the survey was sent to all TU members by email.
We would like to thank all those who have already participated in the survey.
Those who have not participated yet, we kindly ask you to take time for this survey. In doing so, you define the quality of IT support in the future.

Services from the Service Desk

The following services are provided at the service desk concerning the IT services of the ZIH:

personal consultation for questions regarding the services of the ZIH
help for the activation of your ZIH login in the Self Service Portal
Resetting your password
Help with the application and setup of PKI-Zertifikaten
setup of WiFi/VPN
sale of LUIS manuals
editing plotting orders
Support regarding borrowed laptops
help with the planning or arrangement of IT resources, consolidation of servers, relocation to other buildings, as well as application of large devices, and other consultation services
consultation regarding the right choice and configuration of PC work stations, SAXPC, virtualization, networking and server consolidation
help with the application of IT equipment