Service Desk
Table of contents
The Service Desk of the ZIH is the Single Point of Contact (SPOC) for all employees, students and guests of the Technische Universität Dresden regarding all services offered by the ZIH.
The staff at the service desk assist you with all of your questions regarding the services on offer. Requests which cannot be answered immediately will be noted by the staff and are handed over to the respective experts. You will then recieve a ticket number (just as you would for questions asked via email) from the Ticketsystem OTRS. With this ticket number you can learn more details about the current processing status of your question.
News
On 23.09.2020 from 12:30 hrs - Limited availability
The Service Desk processes all incoming e-mails via a ticket system. Maintenance work will be carried out on this system on 23.09.2020 from 12:30 pm. The Service Desk can therefore only be reached by telephone. Written enquiries will be processed again from 05:00 pm.
Contact only via e-mail and telephone
Due to the current situation in connection with the corona virus, the service desk is working in limited presence operation. We therefore ask all users to contact the Service Desk via e-mail and telephone.
Support hours for telephone inquiries and e-mails
Your enquiries will be processed in the time between 9:00 am and 5:00 pm within the available capacities.
Opening hours in the Andreas-Pfitzmann-Bau
If you have a concern that requires personal contact, you will meet us from 29 June 2020 on between 9:00 am and 5:00 pm at the Service Desk in the Andreas-Pfitzmann-Bau.
- Please observe the prescribed hygiene and distance rules: 1.50 m minimum distance.
- If possible, wear a mouth and nose protector.
- We currently do not provide any support for mobile devices.
Services from the Service Desk
The following services are provided at the service desk concerning the IT services of the ZIH:
- personal consultation for questions regarding the services of the ZIH
- help for the activation of your ZIH login in the Self Service Portal
- Resetting your password
- Help with the application and setup of PKI-Zertifikaten
- setup of WiFi/VPN
- sale of LUIS manuals
- editing plotting orders
- Support regarding notebook rental
- help with the planning or arrangement of IT resources, consolidation of servers, relocation to other buildings, as well as application of large devices, and other consultation services
- consultation regarding the right choice and configuration of PC work stations, virtualization, networking and server consolidation
- help with the application of IT equipment
Opening Times and contact information
© ZIH
Visitor Address:
Andreas-Pfitzmann-Bau, Room E036 Nöthnitzer Straße 46
01187 Dresden
https://navigator.tu-dresden.de/etplan/apb/00/raum/542100.2480?language=en
Postal Address:
Technische Universität Dresden Service Desk
01062 Dresden
- work Tel.
- +49 351 463-40000
- fax Fax
- +49 351 463-42328
Opening Hours:
- Monday to Friday:
- 09:00 - 17:00
New Opening Hours valid from 02 June 2020
reporting malfunctions
Information about current problems are shown in the operating status and can be accessed under 0351 - 463 31888 as well.