Service Desk
Table of contents
The Service Desk of the ZIH is the Single Point of Contact (SPOC) for all employees, students and guests of TU Dresden regarding all services offered by the ZIH.
The staff at the service desk assist you with all of your questions regarding the services on offer. Requests which cannot be answered immediately will be noted by the staff and are handed over to the respective experts. You will then recieve a ticket number (just as you would for questions asked via email) from the Ticketsystem OTRS. With this ticket number you can learn more details about the current processing status of your question.
News
The staff situation at the Service Desk is tight. Therefore, longer processing times may occur.
Opening hours in the Andreas-Pfitzmann-Bau
If you have a request that requires personal contact, you can meet our employees from 8.00 a.m. to 18.00 p.m. at the Service Desk in the Andreas-Pfitzmann-Bau. For personal contact, please make an appointment at servicedesk@tu-dresden.de.
- Please observe the prescribed hygiene and distance rules: 1.50 m minimum distance.
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Please wear a mouth and nose protection at the Service Desk.
Support hours for telephone inquiries and e-mails
Your enquiries will be processed in the time between 8.00 a.m. and 7.00 p.m. within the available capacities.
Opening hours at media technology rental service in Hörsaal-Zentrum
The lending desk is staffed from 7:00 to 11:30 a.m. and from 01:00 to 03:30 p.m. Loan equipment can be borrowed and returned during these hours from Monday to Friday. Please report borrowing needs to .
Services from the Service Desk
The following services are provided at the service desk concerning the IT services of the ZIH:
- personal consultation for questions regarding the services of the ZIH
- help for the activation of your ZIH login in the Self Service Portal
- Resetting your password
- Help with the application and setup of PKI-Zertifikaten
- setup of WiFi/VPN
- editing plotting orders
- Support regarding notebook rental
- help with the planning or arrangement of IT resources, consolidation of servers, relocation to other buildings, as well as application of large devices, and other consultation services
- consultation regarding the right choice and configuration of PC work stations, virtualization, networking and server consolidation
- help with the application of IT equipment
Jobs
We are a team of 9 permanent employees who take care of all IT-related issues of all members of the TU Dresden. We help when you have forgotten your password, you need a digital certificate or eduroam goes on strike on your end devices. We are supported by 10 students from different disciplines. Unfortunately, some of our helpers are facing changes that will force them to leave us. For this reason we are looking for support again.
You are studying in Dresden and looking for a job? You like to help people in your environment who are struggling with IT problems? Then you will definitely fit in very well with us. If you are interested, please get in touch with our two contact persons.
Opening times and contact information
Main location
The Service Desk is located at Nöthnitzer Straße 46, in the Andreas-Pfitzmann-Bau, room E036. The way to the Service Desk is signposted.
© ZIH
Visitor Address:
Andreas-Pfitzmann-Bau, Room E036 Nöthnitzer Straße 46
01187 Dresden
https://navigator.tu-dresden.de/etplan/apb/00/raum/542100.2480?language=en
Postal Address:
Technische Universität Dresden Service Desk
01062 Dresden
Opening Hours:
- Monday to Friday:
- 08:00 - 19:00
- Reachable by e-mail and limited by phone.
- 08:00 - 18:00
- On-site service preferably with appointment and in compliance with distance and hygiene rules (mask desirable).
Please enquire in advance by telephone whether an appointment is available for you. We will be happy to clarify with you whether your request can also be dealt with conveniently from your location.
Media technology rental service at HSZ
The media technology lending desk is located on Bergstraße, on the first floor of the Hörsaalzentrum, in room E11.
© ZIH
SD-Medientechnikausleihe
Send encrypted mail via the SecureMail portal (for TUD external users only).
Visitor Address:
Hörsaalzentrum HSZ, E11 Bergstraße 64
01069 Dresden
Postal Address:
Technische Universität Dresden
ZIH
Service Desk - Medientechnikausleihe
01062 Dresden
Telephone is forwarded to colleagues at the central service desk in case of unavailability.
Opening Hours:
- Monday to Friday:
- 07:00 - 11:30
- 13:00 - 15:30
- On-site service in compliance with distance and hygiene regulations (face masks required)
- 07:00 - 19:00
- Reachable by e-mail and limited by phone. Calls may be forwarded to Service Desk.
E-Learning Support
E-learning support is only available by phone and e-mail.
© ZIH
SD-E-Learning-Support
Send encrypted mail via the SecureMail portal (for TUD external users only).
Reporting malfunctions
Information about current problems are shown in the operating status and can be accessed under 0351 - 463 31888 as well.