Service Desk
Table of contents
The Service Desk of the ZIH is the Single Point of Contact (SPOC) for all employees, students and guests of the Technische Universität Dresden regarding all services offered by the ZIH.
The staff at the service desk assist you with all of your questions regarding the services on offer. Requests which cannot be answered immediately will be noted by the staff and are handed over to the respective experts. You will then recieve a ticket number (just as you would for questions asked via email) from the Ticketsystem OTRS. With this ticket number you can learn more details about the current processing status of your question.
News
Due to the order of the Rector, dated 08.12.20, the ServiceDesk works mobile from 14.12.20 until at least 10.01.21.
You can still reach us monday to friday from 8:00 a.m. to 6:00 p.m. by e-mail and from 8:00 a.m. to 5:00 p.m. also by telephone.
Due to staff problems caused by illness, there may be longer processing times.
During the Betriebsruhe from 23.12.20 to 03.01.21 the service desk is closed.
To allow for identity verification and submission of applications for certification, the service desk will be staffed on-site from 14.12.20 to 18.12.20 and from 04.01.21 to 08.01. 21 from 8:00 a.m. to 12:00 a.m..
In urgent cases, identity verification via BBB is possible on 21.12.20 and 22.12.20: please send an e-mail with your request to servicedesk@tu-dresden.de
Support hours for telephone inquiries and e-mails
Your enquiries will be processed in the time between 8.00 a.m. and 7.00 p.m. within the available capacities.
Opening hours in the Andreas-Pfitzmann-Bau
If you have a request that allows personal contact (see above), you can meet our employees:inside from 8.00 a.m. to 7.00 p.m. at the Service Desk in the Andreas-Pfitzmann-Bau.
- Please observe the prescribed hygiene and distance rules: 1.50 m minimum distance.
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Note the obligation to wear mouth and nose protection in the APB.Note the obligation to wear mouth and nose protection in the APB.
Services from the Service Desk
The following services are provided at the service desk concerning the IT services of the ZIH:
- personal consultation for questions regarding the services of the ZIH
- help for the activation of your ZIH login in the Self Service Portal
- Resetting your password
- Help with the application and setup of PKI-Zertifikaten
- setup of WiFi/VPN
- sale of LUIS manuals
- editing plotting orders
- Support regarding notebook rental
- help with the planning or arrangement of IT resources, consolidation of servers, relocation to other buildings, as well as application of large devices, and other consultation services
- consultation regarding the right choice and configuration of PC work stations, virtualization, networking and server consolidation
- help with the application of IT equipment
Opening Times and contact information
© ZIH
Visitor Address:
Andreas-Pfitzmann-Bau, Room E036 Nöthnitzer Straße 46
01187 Dresden
https://navigator.tu-dresden.de/etplan/apb/00/raum/542100.2480?language=en
Postal Address:
Technische Universität Dresden Service Desk
01062 Dresden
- work Tel.
- +49 351 463-40000
- fax Fax
- +49 351 463-42328
Opening Hours:
- Monday to Friday:
- 08:00 - 18:00
- E-Mail Support
- 08:00 - 18:00
- Limited reachable by phone
- 08:00 - 12:00
- On-site service in compliance with distance and hygiene regulations (masks required)
New Opening Hours valid from 02 June 2020
reporting malfunctions
Information about current problems are shown in the operating status and can be accessed under 0351 - 463 31888 as well.