TU Dresden`s Servicedesks
In order to make the daily life at our university as pleasant and smooth as possible, TU Dresden offers multiple services. These services can be used not only by employees and students, but also partly by external target groups.
Below you will find an overview of the several service-providers and their fields of activity:
Weiterführende Informationen zum Application-Management SLM (CampusNet)
Weiterführende Informationen zum Dokumentenmanagement (DMS)
The rental of equipment is managed by the centre for information services and high performance computing (ZIH). Employees and students of TU Dresden can use the rental service for teaching, studying, and research.
Scope of Services:
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Taking of orders for AV equipment rental and use of technology in the HSZ, and resource planning of technicians for teaching and research
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contact in case of technical faults and problems with the HS technique (answering machine round-the-clock)
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rental of audio-visual equipment for teaching and research
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repairs receipt of AV technology (TUD)
E-learning support is only available by phone and e-mail.
© ZIH
SD-E-Learning-Support
Send encrypted email via the SecureMail portal (for TUD external users only).
Visiting address:
Andreas-Pfitzmann-Bau, E036 Nöthnitzer Straße 46
01187 Dresden
Postal address:
TUD Dresden University of Technology
Support Center Digitalisierung
Service Desk
01062 Dresden
Sprachdienst (VoIP, ISDN, Telefon, Entstörstelle)
Der Sprachdienst (VoIP, ISDN, Telefon) ist ein Serviceangebot des ZIH der TU Dresden. Für Anträge und Störungsmeldungen können Sie den ZIH-Servicedesk (Hausapparat 40000 oder E-Mail an ) kontaktieren, um einen entsprechenden Support in Anspruch zu nehmen.
Mehr Informationen zum Thema Telefon am Arbeitsplatz und Mobilfunk.
Directorate Facility Management 4 is responsible for all matters relating to building and property management at TU Dresden. Please use our service desk for inquiries and to report problems:
To report disruptions or service requests, you can contact the Service Desk of Directorate 4. To do so, please preferably use the forms listed below or, alternatively, write an email to servicedesk.de@tu-dresden.de.
Emergency number TUD Security Service
Emergency telephone (24 hours a day)
+49 351 463 20000
Weitere Informationen erhalten Sie beim FIS-Support.
© TU Dresden/FIS
Visiting address:
Haus der Graduiertenakademie, 2nd floor Mommsenstr. 7
01062 Dresden
Postal address:
TUD Dresden University of Technology Unit 5.3 Research Information
01062 Dresden
Office hours by phone:
- Monday:
- 09:00 - 11:00
- Tuesday:
- 09:00 - 11:00
- 13:00 - 15:00
- Thursday:
- 09:00 - 11:00
- 13:00 - 15:00
Die Medientechnik in zentralen Lehr- und Lernräumen wird von uns instand gehalten. Die Wartung von Anlagenteilen, die Reparatur und der Ersatz von defekten Kabeln bzw. Geräten sowie die Störungsbeseitigung gehören ebenso zum Aufgabenfeld der Lehrraumbetreuung wie die medientechnische Schulung und Einweisung interessierter Dozent:innen und Lehrenden. Die Lehrraumbetreuung wird durch das Sachgebiet 8.7 - Zentrale Lehr- und Lernräume betreut. Die Gruppe 8.7.2 ist verantwortlich für die Medientechnik in den Lehr- und Lernräumen.
© PantherMedia / moodboard
Inquiries concerning media technology in teaching and learning spaces
Send encrypted email via the SecureMail portal (for TUD external users only).
Visiting address:
Hörsaalzentrum, Erdgeschoss Bergstraße 64
01069 Dresden
Postal address:
TUD Dresden University of Technology
Directorate Student Affairs and Continuing Education
Unit Central Teaching and Learning Spaces Management
Media Technology in Teaching and Learning Spaces
01062 Dresden
Please inform yourself about the various services concerning "Photo, Video, Audio" and the respective contact persons.
Services in the field of "Photo, Video, Audio":
- Photography: Production of digital photographs for teaching, research and science
- Lecture recording: recording of courses and the production of video material
- Audio Production: Recording of courses and the production of audio
- Video production: Individual consulting and implementation of creative concepts
- Media conversion: Physical data transfer between different media
- Media Lab: An open media workstation with possibility of professional care
For technical support or any questions relating to process management in Promovendus, please do not hesitate to contact us.
© Nils Eisfeld
Promovendus-Support
Send encrypted email via the SecureMail portal (for TUD external users only).
Visiting address:
Mommsenstr. 7
01069 Dresden
Postal address:
TUD Dresden University of Technology Graduiertenakademie
01062 Dresden
The colleagues of the SAP application management inform you about all topics that are related to TU Dresden`s SAP system.
- Innovation in business processes: What has changed due to the introduction of SAP, for example receipt of invoice, invoice approval and invoice output.?
- Training: What kind of trainings are offered, and for whom? How can I sign up?
- Reporting: Where do I find the cost centres and project reports?
- Recoding: How the new numbers for cost centres and projects are put together?
- Help topics: Who can help me? Where can I find a SAP glossary? Is there a list with answers to frequently asked questions?
© TUD, TuDo
SAP Application Management
Send encrypted email via the SecureMail portal (for TUD external users only).
Visitors:
Bürogebäude Strehlener Straße, room 749 Strehlener Straße 22
01069 Dresden
None
Fingerprint (SHA1): 28:B1:98:D1:0B:D3:04:FF: E4:A7:5F:46:2A:99:CE:65:87:C9:57:85
Das ServiceCenterStudium ist Ansprechpartner für alle Fragen rund um das Studium an der TU Dresden. Unsere Zielgruppen sind vor allem Studieninteressierte und Studierende, die wir bei allen Fragen rund um das Studium unterstützen und nach Bedarf gezielt an die richtigen Service- und Beratungsstellen vermitteln.
Sie erreichen das ServiceCenterStudium über die Servicehotline oder persönlich am Servicepoint im Foyer der SLUB. Die Fragen werden in deutscher und englischer Sprache beantwortet.
Das ServiceCenterStudium bietet derzeit Informationen zu:
- Bewerbung und Zulassung
- Immatrikulation und Exmatrikulation
- Rückmeldung
- Termine und Fristen
- Beurlaubung
- Auswahlverfahren und Eignungsfeststellung
- Bewerbungsprozesse für internationale Studierende
- Sprachvoraussetzungen und Eignungsfeststellungen
- Fragen zum Selma-Studierendenportal
- Studieren und Praktika im Ausland
- Berufseinstieg nach dem Studium
ServiceCenterStudies
Send encrypted email via the SecureMail portal (for TUD external users only).
Visiting address:
SCS-Servicepoint
im Foyer des Fritz-Foerster-Baus
Mommsenstr. 6
01069 Dresden
Postal address:
TUD Dresden University of Technology
Dezernat 8
ServiceCenterStudies
01062 Dresden
Office hours:
- Monday:
- 08:30 - 16:00
- Tuesday:
- 08:30 - 18:00
- Wednesday:
- 08:30 - 16:00
- Thursday:
- 08:30 - 18:00
- Friday:
- 08:30 - 13:00
Office hours by phone:
- Monday:
- 09:00 - 15:00
- Tuesday:
- 09:00 - 18:00
- Wednesday:
- 09:00 - 15:00
- Thursday:
- 09:00 - 18:00
- Friday:
- 09:00 - 13:00
The Service Desk provides all students, staff, guests and members of the TU Dresden with essential IT services.
Should you face any problems, for example with
- your e-mail mailbox,
- your storage space in the home and group drive or in the cloud,
- your access to TU Dresden`s data network,
the employee of the service desk are on your side. They will help you directly or will forward your issue to the relevant experts and administrators .
Please have a look at the on the website of the Service Desk in order to find an overview of our of services for individual users and TU Dresden`s facilities.
© ZIH
Visiting address:
Andreas-Pfitzmann-Bau, Room E036 Nöthnitzer Straße 46
01187 Dresden
https://navigator.tu-dresden.de/etplan/apb/00/raum/542100.2480?language=en
Postal address:
TUD Dresden University of Technology
Support Center Digitalisierung
Service Desk
01062 Dresden
Office hours:
- Monday to Friday:
- 09:00 - 17:00
Office hours by phone:
- Monday to Friday:
- 08:00 - 19:00
Fault information
Current information on maintenance and faults is published in the operating status.
For individual questions or topics concerning the use of the TU Dresden website (WebCMS), the web support will be happy to assist you during office hours.
© Sven Ellger/TUD
Visiting address:
Standort Nöthnitzer Straße, 4. OG, Raum 462 Nöthnitzer Straße 69
01187 Dresden
Postal address:
TUD Dresden University of Technology
Directorate Strategy and Communication,
Unit Web and Video
01062 Dresden
Office hours by phone:
- Monday to Friday:
- 10:00 - 12:00
- 13:00 - 15:00