Remote Support
Table of contents
Access to IT systems for remote maintenance and repairs for the TUD workforce (administrators, user support, application management, service desk staff, authorized employees of external institutions).
- Introduction and use of the remote maintenance only after approval by the user, i.e.: The user explicitly requests the service
- Setting up a connection to the user's IT system
- Transfer of keyboard, mouse and screen
- The users ISL Light and ISL AlwaysOn are enabled via the ISL Conference Proxy Server at ZIH
Options
- ZIH logins with the status function login or guest can be authorized in justified cases
- Other functions of ISL only in exceptional cases and without support
- Employees of the TU Dresden are activated for this service
- Exceptions may make requests via a ticket at the Service Desk
- The ZIH logins must be activated
- Conditions of data protection must be observed
- Service personnel must comply with the conditions of use
- After first-time registration in the portal, add a mail address and ending with tu-dresden.de
- Free of charge for members of the TU Dresden (employees)
Time required:
- Immediately after login in the portal rsupport.zih.tu-dresden.de
Support times:
- Ticket acceptance 24/7
- Service Desk Opening hours Mon - Fri 8 am - 7 pm
Operating time / status
Service availiable 24/7
Report errors to the Service Desk:
© ZIH
Visiting address:
Andreas-Pfitzmann-Bau, Room E036 Nöthnitzer Straße 46
01187 Dresden
https://navigator.tu-dresden.de/etplan/apb/00/raum/542100.2480?language=en
Postal address:
TUD Dresden University of Technology
Support Center Digitalisierung
Service Desk
01062 Dresden
Office hours:
- Monday to Friday:
- 08:00 - 19:00