Voicemail | VoIP

Table of contents

1. 1. Setup
   2. enable/disable diversion to the voicemail-box
   3. Usage at the Phone
   4. Usage at the webinterface
      1. Usage | Listen to Messages
      2. Settings
   5. Switch from answering-machine-mode to notification-mode

Setup

When a Voicemail-Box has been requested for your number and installed by the ZIH, you are required to perform the setup at your desktop phone. The PIN "12345" is preset and you have to change it during setup.
Please note that after a period of 2 months without performing the setup and changing the PIN, your Voicemail-Box will be disabled due to security reasons.

• Log in to your Voicemailbox by calling 80008 from your desktop phone or by pressing the Voicemail-Button
• Enter the preset PIN 12345 and #
• Record your name (if you skip this step, your telephonenumber will be played to the caller by speechsynthesis). Confirm with #
• Record the default message (if you skip this, a preset default message will be used))
  • 1 to start recording  #
  • # for using the preset message
• Enter your new PIN (2 times) with at least 4 numbers (open help with 0)
• Change your directory status (other users can lookpu your name or number in the Voicemail-directory - this option is deactivated by default) (open help with 0)
  • 1 to change status (activate directory search)
  • # to not change the status
• Completion of the setup will be confirmed by the system.

enable/disable diversion to the voicemail-box

You activate the Voicemail-Box by setting a call diversio to the Voicemail-System.

• activate the diversion
  • Press softkey for call diversion followed by the button for Voicemail (recording tape symbol)
    • after 2s the diversion is set. Display shows "to Voicemail"
      
      or
  • Press softkey for call diversion followed by the number 80008 (Voicemail-System)
    • after 2s the diversion is set. Display shows "to Voicemail"
  • deactivate the diversion
    • press softkey for diversion off

Usage at the Phone

• call 80008 or press the Voicemail-Button
• Enter PIN and #
  • new messages are played automatically (status-LED at the receiver is red, display shows Voicemail-Symbol)
  • 2 send a recorded message to other Voicemail-users
  • 3 play old/archived/deleted messages
  • 4 settings
    • 1 greetings/messages (standard, alternative, after-office-hours, internal, busy, holiday)
    • 2 message settings (notifications, short/long menu, distribution lists for voice messages)
    • 3 setup (PIN, name, directory entry)
    • 4 diversion settings (standard diversion, alternative diversion, diversion after office hours)
    • 0 help
    • * exit
  • exit with * or by hanging up
  • help with 0

Usage at the webinterface

After performing the initial setup, it is much more comfortable to work with the web-interface of the Voicemail-System.

You find your Voicemail-Box at:

 https://cuc1.voip.tu-dresden.de/inbox/ 

and will initially be shown your inbox. Via the tab "settings" a new window for the different settings of your Voicemail-Box wil be opened.

Usage | Listen to Messages

Use your ZIH-login and password.

You can listen to your messages at the phone or at the web-interface.

If you choose to listen at the phone, your number will be called by the Voicemail-Box an "caller unknown" will be shown on the display. When you answer, your message will be played.

Deleted messages, no matter if deleted ad the phone or web-interface, will be transfered to the deleted-directory first. There they may be listened to, recovered or deleted.

You can relay messages to other users und precede the message with your own message (recorded via phone or with a PC-microphone).

You can - just like with relaying a message - also send your own message. You can record this message at your phone or PC.

Settings

When you press the Button settings a new window will be opened with the Voicemail-Box-settings.
In the personal settings you can, for example, edit your name or the greeting for callers.
 

In the tab passwords you can change your PIN.

In the tab greeting you see an overview of the different greetings and may edit them (record at phone or PC).

You can choose a greeting (example shown is the alternative greeting) and edit it.
You can set, when the greeting is used and if a personal recording or a system default is played.
 

Switch from answering-machine-mode to notification-mode

You can shift your Voicemail-Box from the default answering-machine-mode to notification-mode. Thus the caller may only hear your greeting but can not leave a message. For this, use the alternative greeting in the tab greetings. You may record your own message. When the alternative greeting is active, all other greetings become inactive.