Performance Features - VoIP-Phones
The various devices often differ slightly in the usage of features.
Do not be afraid to simply try out the different buttons!
Many features can be activated using different methods. These can be programmed or fixed service buttons, menus or number codes. Pressing the display button "end" or "cancel" below the display always takes you back to the home screen (sometimes you need to press the button multiple times). Note that during operating the phone, the display buttons adapt to the status of the phone. Always keep an eye on the display.
Table of contents
Standard-Phone (Cisco CP-7841)
CISCO CP-7841
[Quick Reference Guide]
[Call Diversion]
[Toggle/Pass Through/Conference]
[Redial]
[Recent Calls List]
[Lines]
[CallBack]
[Suppress Caller ID]
[Additional Phone Numbers]
[Set Volume/Ringtone/Display]
[Phone Manual]
Quick Reference Guide
Here you find a Quick Reference Guide to the Cisco CP-7841.
Call Diversion
At the home screen you can activate a Call Diversion by pressing the "Fwd All" display button below the phone's display. External diversions are limited to your personal authorization, up to throughout Germany. Context sensitive diversions (at certain times or when the line is busy) have to be requested at the Service Desk.
Activate
Display button "Fwd All" -> enter number -> wait until the phone returns to the home screen (you can see an diversion symbol next to your line, as well as the number you are diverting to).
Deactivate
Display-button "Fwd Off"
Toggle/Put Through/Conference
You can toggle between multiple active calls, put someone through to someone else or start conference calls with many participants.
Toggle between calls
By pressing the Transfer-button the active call is put on hold. Enter the phone number to start another call. You can now switch between the two calls using the appropriate Display button. Press the Display-button "End" to end the active call. By pressing "continue" you can continue the other call, that is still on hold.
Putting someone through
By pressing the Transfer-button the active call is put on hold. Enter the phone number of the person you want to connect the on-hold call to. Press the Transfer-button again to connect the new call to the on-hold call. This can be done while the connection to the new participant is established or after you have announced the caller to him.
Conference
By pressing the Conference-button the active call is put on hold. Enter the phone number you want to add to the conference and press the Conference-button again to start a 3-person-conference. This can be repeated up to a maximum of a 6-person-conference.
Every participant can start or expand the conference, but there is no way to exclude a participant once he has been added. Every participant has to leave the conference manually by hanging up.
Redial
By pressing the Display-button "Redial" you can redial the last number dialed.
Numbers that have been called earlier can be accessed by pressing the navigation cluster up. You can call these numbers by navigating to the appropriate entry and pressing the middle button of the navigation cluster.
List of Recent Calls
Pressing the navigation cluster up opens the list of recently called numbers. Navigating to an entry and pressing the middle button of the navigation cluster starts a call.
Alternative:
Press the Gear-button and select Recents.
By pressing the Display-buttons "Missed" and "All Calls" you can switch between the complete list and the missed calls. You can select entries by navigating with the navigation cluster.
(Entries can be deleted by pressing "Clear" (deletes the whole list) or "Delete" (deletes the selected entry))
Call Waiting
Call Waiting is deactivated by default. An exeption to this is the Executive-/Secretary-Environment to manage several Executive-lines.
For now, activating the Call Waiting feature is only possible by requesting the activation through the Service Desk.
CallBack
The CallBack feature can only be used in the TU TC-System. CallBacks from the public network are not possible. Every VoIP-Phone can only activate one CallBack. Only after the CallBack was performed, it was deleted or overwritten, a new CallBack can be issued. The CallBack feature can be used when the called person is absent or busy. The notification is sent when the target ends a call.
Activation
Called person is absent or busy -> press the Display-button "CallBack", the CallBack is active. Press "Exit" to return to the Home screen, or press "Cancel" and "Exit" after that to cancel the CallBack and return to the Home screen.
(When a CallBack is active and you try to activate another one, you are informed about that on the display. Pressing "o.k." overwrites the old CallBack, "exit" cancels the new one.)
Answering the CallBack
When the called person is available again, you are informed by a special ringtone. The Display shows "XXXXX has become available". You can then call the person by pressing "Dial" or press "Cancel" to delete the CallBack without calling. When you are done, press "Exit" to return to the Home Screen.
Suppress own Caller ID (Display anonymous)
In some cases it might be wanted to not transfer the own phone number (and name) to the called person. This can be done by using the prefix "*05" before the phone number.
e.g.: *05 0 0172 353 84 11
On the display of the called person "private", "unknown", "anonymous" or something like that is displayed instead of your number.
Usage of two (or more) phone numbers
In some cases it may make sense to have one or more additional phone numbers beside the own number (e.g. for separating charges). Note that forwarding and voicemail are set for every number separately and do not apply to all of your numbers at once.
Taking calls is done by simply picking up the phone. When calling someone yourself, you have to make sure that the correct number, which the call should be done with, is chosen.
When dialing, the first own line is chosen by default. If you want to use another line, select it using the line-buttons.
Set Volume/Ringtone/Display
Volume Ringtone/Receiver
Use the volume up and down buttons while the receiver is picked up or not.
Volume Speaker/Headset
Press the Speaker-button / Headset-button and use the volume up and down buttons.
Ringtone
For now you can only choose one of the supplied ringtones, a personalisation using own ringtones is not possible.
Press the Gear-button -> select "Preferences" -> select "Ringtone" -> select the ringtone you like -> with the Display-button "Play" you can listen to the ringtone -> the Display-button "Set" sets the ringtone (after confirming you choice on the next screen) -> the back-arrow brings you to the earlier menu, where you can "Exit"
Display (Contrast, Brightness, Background Image)
Depending on the type of device, different display settings can be made. For now, you can only choose one of the supplied background images, a personalisation using own background images is not possible.
Press the Gear-button -> select "Preferences" -> select "Contrast" -> change the contrast using the navigation cluster left and right -> save the setting by pressing "Save" or press "Cancel" to exit the menu without changing the contrast
Phone Manuals
Cisco CP-7841
You can find manuals for the 7800 Series here.
Executive-Secretary-Phones (Cisco CP-8851)
CISCO CP-8851
[Quick Reference Guide]
[Call Diversion]
[Toggle/Pass Through/Conference]
[Redial]
[Recent Calls List]
[Lines]
[CallBack]
[Suppress Caller ID]
[Additional Phone Numbers]
[Set Volume/Ringtone/Display]
[Phone Manuals]
Quick Reference Guide
Here you find a Quick Reference Guide to the Cisco CP-8851.
Call Diversion
At the home screen you can activate a Call Diversion by pressing the "Fwd All" display button below the phone's display. External diversions are limited to your personal authorization, up to throughout Germany. Context sensitive diversions (at certain times or when the line is busy) have to be requested at the Service Desk.
Activate
Display button "Fwd All" -> enter number -> wait until the phone returns to the home screen (you can see an diversion symbol next to your line, as well as the number you are diverting to).
Deactivate
Display button "Fwd Off"
Toggle/Put Through/Conference
You can toggle between multiple active calls, put someone through to someone else or start conference calls with many participants.
Toggle between calls
By pressing the Transfer-button the active call is put on hold. Enter the phone number to start another call. You can now switch between the two calls using the appropriate Display button. Press the Display-button "End" to end the active call. By pressing "continue" you can continue the other call, that is still on hold.
Putting someone through
By pressing the Transfer-button the active call is put on hold. Enter the phone number of the person you want to connect the on-hold call to. Press the Transfer-button again to connect the new call to the on-hold call. This can be done while the connection to the new participant is established or after you have announced the caller to him.
Conference
By pressing the Conference-button the active call is put on hold. Enter the phone number you want to add to the conference and press the Conference-button again to start a 3-person-conference. This can be repeated up to a maximum of a 6-person-conference.
Every participant can start or expand the conference, but there is no way to exclude a participant once he has been added. Every participant has to leave the conference manually by hanging up.
Redial
By pressing the Display-button "Redial" you can redial the last number dialed.
Numbers, that have been called earlier, can be accessed by pressing the navigation cluster up. You can call these numbers by navigating to the appropriate entry and pressing the middle button of the navigation cluster.
Recent Calls List
Pressing the navigation cluster up opens the list of recently called numbers. Navigating to an entry and pressing the middle button of the navigation cluster starts a call.
Alternative:
Press the Gear-button and select Recents.
By pressing the Display-button "Missed" and "All Calls" you can switch between the complete list and the missed calls. You can select entries by navigating with the navigation cluster.
(Entries can be deleted by pressing "Clear" (deletes the whole list) or "Delete" (deletes the selected entry))
Call Waiting
Call Waiting is deactivated by default. An exeption to this is the Executive-/Secretary-Environment to manage several Executive-lines.
For now, activating the Call Waiting feature is only possible by requesting the activation through the Service Desk.
CallBack
The CallBack feature can only be used in the TU TC-System. CallBacks from the public network are not possible. Every VoIP-Phone can only activate one CallBack. Only after the CallBack was performed, it was deleted or overwritten, a new CallBack can be issued. The CallBack feature can be used when the called person is absent or busy. The notification is sent when the target ends a call.
Activation
Called person is absent or busy -> press the Display-button "CallBack", the CallBack is active. Press "Exit" to return to the Home screen, or press "Cancel" and "Exit" after that to cancel the CallBack and return to the Home screen.
(When a CallBack is active and you try to activate another one, you are informed about that on the display. Pressing "o.k." overwrites the old CallBack, "exit" cancels the new one.)
Answering the CallBack
When the called person is available again, you are informed by a special ringtone. The Display shows "XXXXX has become available". You can the call the person by pressing "Dial" or press "Cancel" to delete the CallBack without calling. When you are done, press "Exit" to return to the Home Screen.
Suppress own Caller ID (Display anonymous)
In some cases it might be wanted to not transfer the own phone number (and name) to the called person. This can be done by using the prefix "*05" before the phone number.
e.g.: *05 0 0172 353 84 11
On the display of the called person "private", "unknown", "anonymous" or something like that is displayed instead of your number.
Usage two (or more) Phone Numbers
In some cases it may make sense to have one or more additional phone numbers beside the own number (e.g. for separating charges). Note that forwarding and voicemail is set for every number separately and do not apply to all of your numbers at once.
Taking calls is done by simply picking up the phone. When calling someone yourself, you have to make sure that the correct number, which the call should be done with, is chosen.
When dialing, the first own line is chosen by default. If you want to use another line, select it using the line-buttons.
Set Volume/Rigtone/Display
Volume Ringtone/Receiver
Use the volume up and down buttons while the receiver is picked up or not.
Volume Speaker/Headset
Press the Speaker-button / Headset-button and use the volume up and down buttons.
Ringtone
For now you can only choose one of the supplied ringtones, a personalisation using own ringtones is not possible.
Press the Gear-button -> select "Preferences" -> select "Ringtone" -> select the ringtone you like -> with the Display-button "Play" you can listen to the ringtone -> the Display-button "Set" sets the ringtone (after confirming you choice on the next screen) -> the back-arrow brings you to the earlier menu, where you can "Exit"
Display (Contrast, Brightness, Background Image)
Depending on the type of device, different display settings can be made. For now, you can only choose one of the supplied background images, a personalisation using own background images is not possible.
Press the Gear-button -> select "Preferences" -> select "Contrast" or "Background Image" -> change the contrast using the navigation cluster left and right or choose a background image by selecting it and pressing "Set" -> save the setting by pressing "Save" or press "Cancel" to exit the menu without changing the contrast
Phone Manuals
Cisco CP-8851
You can find manuals for the 8800 Series hier.