Service Catalogue

Services Offered for Individual Users

Service		Student	Employee	Guest
Access Requirement
	ZIH User Login	+	+	+
Work Environment
	Access to Campus Network	+	+	+
	Backup & Archive	(with data storage or HPC projects)	+	+
	Data Storage	+	+	+
	DNS Name Management (Nameserver)		+
	DNS Resolver	+	+	+
	E-Mail	+	+	+
	Equipment rental	only via tutor	+	-
	PC Work Stations	(PC Pools)	(Equipment rental)	-
	PKI / digital certificates	+	+	+
	Printing / Scanning / Plotting	+	+	+
	Software	(MS Office)	+	(only at user's expense)
	Telephone	-	+	-
	Time Service	+	+	+
Collaboration & Research
	Data Exchange	(Datashare)	+	+
	E-Learning	+	+	+
	E-mail Lists	+	+	+
	Groupware (E-Mail/Calender and others)	+	+	+
	Orientation on the Campus	+	+	+
	Software Development Environment	+	+	+
	Video/Telephone Conferences	(as participant)	+	+
	Windows terminal server	+	(lecturer)	-
Simulations / High-performance Computing
	Access to HPC Resources (also for Data Analytics)	(only over existing HPC projects)	(only over existing HPC projects)	(only over existing HPC projects)
Service Desk
	Central Contact for all IT Question

Service
Work Environment
	Authentication Service (Identity Provider)
	Central IP-address Management
	Central Management of PC Work Stations / PC Pools
	Connecting Institutions to the Central Data Network
	Directory Services (Active Directory/LDAP)
	External Domains
	Firewall at the Transition to the Campus Network
	Joint Use of Software (License Service)
	Remote Support
Collaboration & Research
	Data Exchange
	Server Hosting / Virtualization
	Service Monitoring

	Service	Links
Information Security	Support in all matters regarding data protection and IT-security	Information Security
Directorate 5 - Research	Promovendus (web portal for doctoral students and postdocs), Research Information System (FIS, online search of research and transfer competencies)	Promovendus https://promovendus.tu-dresden.de Research Portal of the TU Dresden https://fis.tu-dresden.de
Digital administration	Application Management SAP (enterprise resource planning) and d.3ecm (document management)	Digital administration
IT Service Team Central University Administration and University Executive Board & Staff	Administration of the IT infrastructure in the Central University Administration	IT-Service-Team
Unit 7.5 - Web and Video	Web communications services, including support for the TU Dresden website (WebCMS), photography and video production	Unit 7.5 - Web and Video
Unit 8.7 - Central teaching and learning rooms - Group 8.7.2 Media technology	Responsible for inquiries regarding media and event technology in teaching and learning spaces, event services, lecture recordings, audio productions, and media lab.	Unit 8.7 - Central teaching and learning rooms